Terms & Conditions
Last updated: 10 November 2026
These Terms and Conditions apply to all sessions, artwork, and orders from Blue Print Photography (“the Studio”, “we”, “us”). By booking a session, you agree to these terms and conditions.
1. Bookings & Retainer
1.1 A $275 non-refundable session retainer is required to confirm your booking. Your date is not secured until the retainer is received.
1.2 The retainer covers your planning, your session, and your private viewing and ordering appointment. It does not include any photographs, prints, or digital files, and does not count as credit toward your final artwork order.
1.3 We photograph complete family units. If a family member is unable to attend, we may need to reschedule your session. Once your full family portrait has been captured, we’re happy to photograph siblings or individuals separately at no extra cost.
2. Rescheduling & Cancellations
2.1 Sessions may be rescheduled at no charge with a minimum of 7 days’ notice.
2.2 Requests with less than 7 days’ notice, including for illness or a family emergency, will be considered case by case.
2.3 If you do not attend your session without notice, (no-show) your retainer is forfeited and your booking is cancelled. An additional retainer payment is required to rebook.
2.4 If we ever need to reschedule your session, whether due to illness, a studio issue, or something else out of our hands, we’ll find you the next available date at no extra cost.
2.5 Retainers are non-refundable once a session date is confirmed, except where required by Australian Consumer Law.
3. Viewing & Ordering Your Artwork
3.1 Your portraits are presented for the first time at your private reveal appointment. This is also your selection and ordering appointment, where you choose your portraits, select your artwork and place your order.
3.2 Key decision makers, who will be involved in selecting and purchasing the artwork, must attend the appointment, as selections and orders are made together, in person.
3.3 The Studio does not send digital previews or online galleries ahead of your viewing appointment.
3.4 If another viewing appointment is needed, it may be arranged for an additional fee of $165 per hour.
3.5 Images you order are kept on our server backup, though how far back a backup reaches can vary, so very old files aren’t always retrievable. If you’d like a piece reordered years down the track, get in touch and we’ll do our best to locate it. Images not ordered at your viewing appointment are kept for 8 weeks, after which they’re removed from our system.
4. Artwork & Production
4.1 All artwork is custom made to order. Once an order is confirmed at your viewing appointment, changes or cancellations cannot be accepted.
4.2 Estimated production and delivery time is 4 to 6 weeks. Because your pieces are made through our print and framing suppliers, occasional delays sit outside our control. These don’t entitle you to cancel your order or request a refund, though we’ll keep you updated if a timeframe shifts.
4.3 All artwork is inspected before collection.
4.4 A matching digital file is included with each artwork purchased. Digital files are not available for separate purchase.
5. Payment
5.1 Your retainer is paid in full when you book.
5.2 An artwork deposit is payable when you place your order. The remaining balance and payment dates will be set out in your order confirmation or agreed payment plan.
5.3 Artwork production begins once your artwork deposit has been received. The payment requirements for collection or delivery will be confirmed in writing when you place your order.
6. Copyright & Use of Images
6.1 Copyright in every image from your session belongs to Blue Print Photography. Reproducing or using them commercially requires our written permission first.
6.2 Booking a session means you’re comfortable with us occasionally featuring your images on our website, social media, or portfolio. If you’d rather we didn’t, let us know in writing before your session and we’ll leave your family’s photos out of anything public.
6.3 We don’t pass your images on to anyone else, unless you’ve told us in writing that it’s okay.
7. Gift Certificates
7.1 Gift vouchers are not redeemable for cash and cannot be transferred to another person without prior approval from the Studio.
7.2 Lost or stolen vouchers cannot be replaced so please store them in a safe place.
7.3 Special offers cannot be used to purchase portraits from a previous portrait session.
8. Studio Conduct
8.1 The Studio may decline or end a session if a client’s behaviour puts the comfort or safety of our team or other clients at risk.
8.2 Well-behaved family pets are welcome in the studio. Bringing a pet to your session means taking full responsibility for their behaviour while there.
8.3 While we take great care with your originals through editing, printing, and delivery, our liability in the unlikely event of loss or damage beyond our control is limited to a refund of payments received, or a complimentary reshoot, at our discretion.
9. Privacy
9.1 For details of how we collect, use and protect your personal information, please see our Privacy Policy.
10. Liability & Your Consumer Rights
10.1 Our liability for any session or artwork is limited to the amount you’ve paid us. Nothing in these terms takes away any right you already hold under Australian Consumer Law.
11. General
11.1 These terms are governed by the laws of Victoria, Australia.
11.2 The Studio may update these terms from time to time. The version in place at the time of your booking applies to your session.
Questions about these terms? Contact us at chris@blueprintphoto.com.au or 0411 047 342.